| A person cannot sign in at all | Open their record in List Members. Check that Is User Active? is ticked and read the Effective access box for a warning |
| The Effective access box says "No locations assigned. This employee cannot sign in at all." | IP Access or Time Access is Yes but no location is chosen. Add a location (and a shift if Time Access is Yes) |
| A person cannot sign in on a certain day | Check their shift. People cannot sign in on days the shift marks as Closed |
| A person cannot sign in after the office network changed | Ask your IT team to compare the connection's current IP address with the one saved in the location |
| A person says a menu item is missing | Their role does not include it. Edit the role (Part 3) or give the person a different role |
| Someone forgot their password | Password reset is not available yet. Contact the administrator |
| A location has no IP address | Add an address before anyone with IP Access = Yes tries to sign in |
| An IP address is already used by another location | Decide which location should own it, then change the assignment |
| The IP address is refused | Type one complete address. Ranges and subnet notation are not accepted |
| A location cannot be deactivated | People are still assigned to it. Move them to another location first |
| A location vanished from the list after deactivation | Check the Status filter. "Active only" hides inactive locations. Choose Inactive only or All to see it |
| A person is missing from the User List | The list shows active people to begin with. Set Search by status to Inactive or All |